Frequently asked questions

Where do we get our spices?

We source our spices from the best regions of the world, carefully selecting each supplier based on their commitment to quality and traditional farming practices. By working closely with farmers who know the art of spice cultivation, we ensure that every spice we offer is harvested at the best possible time to achieve maximum flavor and aroma. Our commitment to direct sourcing allows us to bring you the freshest and most authentic spices available, while also supporting sustainable farming communities. This means you can be sure that our spices not only taste exceptional, but are also ethically and responsibly sourced.

What sets our spices apart from others?

Our spices are characterized by an unwavering commitment to quality, freshness, and authenticity. Unlike mass-produced alternatives, we prioritize small-batch production to maintain the integrity and potency of our spices. Our direct relationships with trusted farmers and suppliers ensure that we use only the highest quality spices that have been carefully harvested and processed. In addition, our meticulous quality control process ensures that every spice you receive is at its best flavor and aroma. Whether you’re preparing a simple meal or a gourmet feast, our spices will bring vibrant, authentic flavor to your dishes.

What is our commitment to sustainability and ethical practices?

We are deeply committed to sustainability and ethical practices in every aspect of our business. We work with farmers who use environmentally friendly farming methods, avoiding harmful chemicals and promoting biodiversity. By supporting fair trade and direct sourcing, we ensure that our suppliers are paid a fair wage for their work, contributing to the well-being of their communities. Our packaging is designed with the environment in mind, using recyclable and minimal materials. By choosing our spices, you are not only enriching your food, but also supporting a sustainable and ethical supply chain that respects people and the planet.

How do we ensure the quality and freshness of our spices?

We ensure the quality and freshness of our spices through a rigorous selection and processing method. Each batch of spices is carefully inspected for color, aroma, and flavor to ensure it meets our high standards. We work closely with our suppliers to harvest the spices in the best possible form and process them using methods that preserve their natural oils and flavors. Once the spices are received, they are immediately packaged in airtight containers to preserve their freshness. This meticulous attention to detail ensures that when they reach your kitchen, our spices deliver vibrant, authentic flavors that will enhance your cooking.

How do I know which spices go together?

Understanding spice pairings in European cuisine involves recognizing traditional combinations that have been used for centuries. For example, rosemary and thyme are classic pairings in Mediterranean dishes, especially French and Italian cuisine. In Northern Europe, nutmeg and cloves are often combined in savory dishes and baked goods. Paprika pairs well with garlic and cumin in Central and Eastern European recipes. To master these pairings, start with a familiar spice and add additional spices in small amounts, tasting them to your liking. Our spice guides and recipes focus on European traditions, helping you confidently create authentic and delicious dishes.

How can I adjust the spiciness level of my dishes?

To enhance the flavor of a dish, it is important to carefully adjust the spice level. Start by adding spices in small batches and taste to your liking, allowing the flavors to develop gradually. If you want to intensify the flavor, simply add a little more of your chosen spice or add some spice with elements like chili flakes or cayenne pepper. If the spice level becomes too strong, balance it with the sweetness of dairy products such as cream or yogurt, sugar or honey, or starchy ingredients such as potatoes or rice to absorb some of the heat. This method ensures that the spices complement and enhance the dish, allowing you to fine-tune the flavor to achieve the perfect taste for your taste.

How can I use spice blends effectively in different cuisines?

Spice blends are designed to capture the essence of specific cuisines, making them easy to use. To use them effectively, consider the cuisine and the dish you’re making. For example, use spice blends in European dishes or Herbes de Provence in French recipes. Sprinkle the blends on meat before grilling, stir into soups and stews, or mix with oils for marinades. Using spice blends allows you to effortlessly add authentic regional flavors to your dishes without having to measure out individual spices.

What is the difference between roasting and blooming spices, and when should I do it?

Roasting and blooming are techniques for enhancing the flavor of spices. Roasting involves heating whole or ground spices in a dry pan until they release their natural oils and aroma, which deepens their flavor. Blooming, on the other hand, involves briefly cooking spices in oil or butter at the beginning of a recipe, which helps their flavors infuse into the dish. Roast spices for a more intense flavor, and bloom them at the start of soups, stews, or curries for a rich, full flavor.

How can I store leftover spices or spice blends after cooking?

To preserve the freshness of your remaining spices or blends, store them in airtight containers away from light, heat, and moisture, such as in a cool, dark pantry. Label the containers with the spice name and date to track their freshness. Avoid storing spices above the stove, as heat and moisture can degrade their flavor. Proper storage will ensure that your spices remain potent and flavorful for future use, allowing you to confidently prepare delicious dishes.

How can I track my order?

You can easily track your order via the tracking link in your shipping confirmation email or on your private number. This link will give you real-time updates on the status of your shipment from dispatch to delivery. If you did not receive the tracking link or need more information, you can contact our customer support team who will be happy to help you track your order. We strive to keep you informed every step of the way, ensuring a smooth and transparent delivery process.

Folding LineWhat are the available shipping options and delivery times?

We offer shipping options to suit your needs, including standard, expedited, and express delivery. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-3 business days, depending on your location. Delivery times may vary depending on your destination and the shipping method selected at checkout. Our goal is to get your spices to you as quickly and efficiently as possible so you can start enjoying them right away.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times vary depending on your location and the shipping method you choose. At checkout, you can see the available options and choose the one that suits you best. We are committed to shipping our spices worldwide so you can enjoy our products wherever you are.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer service immediately. We will resolve the issue promptly, either by replacing the damaged items or repairing the order at no additional cost to you. Your satisfaction is our priority and we are committed to resolving any issues promptly to ensure you have a positive experience with our products.

What are the shipping costs and do you offer free shipping?

You can change or cancel your order as long as it has not been processed for shipment. To change or cancel your order, please contact our customer service as soon as possible. We will do our best to fulfill your request. Once your order has shipped, changes or cancellations are no longer possible, but we can assist with returns if necessary.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times vary depending on your location and the shipping method you choose. At checkout, you can see the available options and choose the one that suits you best. We are committed to shipping our spices worldwide so you can enjoy our products wherever you are.